How to contact us
» Phone: 203-656-3049
» Reach us through our Contact Us form or by email:
Shipping and Returns
» Return and exchange policy
» Sales tax
» Payment Methods
» International orders
To achieve the highest customer satisfaction, we are happy to offer a full refund on all products returned within 30 days of the date the item was shipped. Returned items must be unused. " Unused" means that yarn packages are unopened, and that the yarn (ball, skein or hank) is intact and has the wrapper or label intact. We cannot accept a return of any item with any indication that it has been used.
In addition, returned items must be accompanied by their original documentation. All items properly returned under this policy are eligible for a refund or a store credit, at your option. If you choose a refund, the full purchase price will be credited to the same form of payment used for the original purchase.
Here is the simple process for returning an item to Knittingbag.com LLC:
A sales tax of 6.00% is added to all orders shipped to Connecticut addresses. Sales tax is not charged on shipments to gift recipients outside Connecticut
Knittingbag.com LLC accepts VISA, MasterCard and American Express credit cards. We do not accept cash, checks or CODs.
We currently do not process orders for international shipments via the e-Commerce shopping cart, but it is possible to email your request to , and we will review your request and provide estimated shipping charges.
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